✌🏼 Free Shipping On Orders Over $100!

Refund policy

We get it—sometimes your morale patch doesn’t spark joy, or maybe your “I Survived the PowerPoint” mug arrived looking like it actually survived an IED. No sweat.

If you’re not 100% thrilled with your order, drop us a line at shop@duffelblog.com within 30 days of purchase. We’ll help you return it, replace it, or turn it into something marginally less disappointing than a DA Form 31 with a “DENIED” stamp.

Some fine print:

  • Items must be unused, unwashed, and still able to pass an IG inspection.
  • We can’t accept returns on digital products or any item that’s been enlisted into combat.
  • Refunds go back to your original method of payment, not a DFAC punch card.
  • You’re responsible for return shipping unless we messed up. (Which we won’t. But if we did, we’ll fix it.)

Questions? Concerns? Existential dread from a 20-year career and no civilian plan? Start with shop@duffelblog.com and we’ll take it from there.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.